Thank you for choosing Design by Alia. We are dedicated to providing high-quality products and services, ensuring you feel confident and satisfied with your purchase.
Returns
Due to the digital and custom nature of our services and products, all sales are final. We do not offer returns or exchanges for digital products, such as website templates, branding kits, or customized designs.
However, if you encounter any issues or have questions regarding your purchase, please contact us directly at alia@designbyalia.com (mailto:alia@designbyalia.com), and we will do our best to provide a solution that meets your satisfaction.
Refunds
Refunds are not available for digital products or services once work has commenced or products have been delivered electronically. This includes but is not limited to:
- Custom branding packages
- Website design services
- Digital downloads (templates, guides, and other digital assets)
We strive to clearly outline our offerings and encourage you to ask questions prior to purchase to ensure our products and services meet your expectations.
Damaged or Incorrect Products
In the rare event you receive a damaged, corrupted, or incorrect file, please contact us within 72 hours of receipt at alia@designbyalia.com (mailto:alia@designbyalia.com). We will swiftly rectify the issue by providing a corrected replacement.
Questions and Concerns
If you have any questions or require clarification on any part of this policy, feel free to reach out to us at:
Email: [alia@designbyalia.com](mailto:alia@designbyalia.com)
Phone: +96566159035
Thank you for understanding our policy. We appreciate your support and trust in Design by Alia.
